From the first contact there was a personal side connected to what they knew professionally. They pointed out the positive things about the property and were creative in how they envisioned it being used. There were low-ball offers that were never entertained or passed on to me. I appreciated that. It told me that they thought my property was worth it. I appreciated that every step was covered by them clear through the closing. Steve said, "Don't worry about it." and he made it so I didn't have to.